Last updated: October 7, 2026
When you're charged
Your card is only charged after a licensed provider reviews your intake and approves treatment, usually within 24 to 48 hours. If treatment isn't approved, you aren't charged and nothing ships. If you were charged and a provider decides treatment isn't right for you, you get a full refund.
Renewals and cancelling
Plans renew automatically at the same price at the end of each plan period until you cancel. The amount, billing interval and renewal date are shown before you order. Cancel anytime before your next renewal by emailing support@vireonhealth.com or calling +1 (925) 980-8042. Once a renewal has been charged and the medication has been prepared or shipped, that period can't be refunded.
Medication returns
For safety, prescription medication that has been dispensed or shipped can't be returned or resold. If your order arrives damaged, incorrect or missing, contact us right away and we'll work with the pharmacy to put it right.
Shipping
Shipping is included in every plan price. Medication ships only after a prescription is issued, to your address in a state we serve. Tracking is sent by email when available. Some medicines ship cold. Store them as the pharmacy label says.
Lost or damaged packages
If a package is late, damaged, missing or looks tampered with, don't use the medication. Contact us promptly.
Clinical note
Cancelling a plan doesn't replace medical advice. Ask your provider before stopping a medication.
Request a refund
Email support@vireonhealth.com with your order number. Please don't include medical details.
Additional questions? Contact Vireon Health.