Good to know

Frequently asked questions.

Do I need a prescription?+

Prescription products are available only if a licensed provider determines they are appropriate.

Who reviews my information?+

Care is provided by independent, U.S.-licensed providers (nurse practitioners and physician assistants) working with a supervising physician.

Where do products ship from?+

Prescriptions are filled by licensed U.S. pharmacy partners and shipped directly to you.

Is shipping included?+

Shipping is included in every listed plan.

What if treatment is not right for me?+

Full refund if a licensed provider determines treatment isn't right for you.

Where is care available?+

Care is available only in the states listed on our state availability page.

When am I charged?+

You won't be charged until a licensed provider reviews your intake and approves treatment. If treatment isn't right for you, you receive a full refund.

How do I cancel?+

Plans renew automatically at the same price at the end of each plan period. Cancel anytime before your next renewal by emailing support@vireonhealth.com or calling +1 (925) 980-8042, Mon to Fri, 9am to 5pm PT.